Support Center

How Can We Help?

Browse our knowledge base, submit a ticket, or reach out to our support team. We are here to help you get the most out of ClawServe.

Knowledge Base

Getting Started

Billing & Plans

Technical Issues

Account & Security

Contact Us

Email Support

Send us an email and we will respond within 24 hours.

Send Email

Discord Community

Join our Discord for real-time help from the community and team.

Join Discord

Submit a Ticket

Create a support ticket for complex issues that need investigation.

Create Ticket

Frequently Asked Questions

How long does it take to get a response?

Email support typically responds within 24 hours. Discord community responses are usually much faster. Priority support for Pro and Max plan users.

Can I get a refund?

Yes, subscription fees are refundable within 7 days of purchase. API model balance is refundable based on remaining amount. Contact support with your order details.

Do you offer enterprise support?

Yes! Enterprise customers get dedicated support channels, SLA guarantees, and a dedicated account manager. Contact us for details.

How do I report a security vulnerability?

Please email support@clawserve.cloud with details. We take security seriously and will respond within 24 hours.